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The City of Hialeah Gardens is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.


The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. is fully conformant with WCAG 2.1 Level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.


We welcome your feedback on the accessibility of Please let us know if you encounter accessibility barriers on by giving us call or visiting our offices:

  • Phone: (305) 558-4114
  • Visitor address: 10001 N.W. 87th Avenue, Hialeah Gardens, Florida 33016 

We try to respond to feedback within 2 business days.


In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Hialeah Gardens will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: The City of Hialeah Gardens does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: The City of Hialeah Gardens will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Hialeah Gardens' programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The City of Hialeah Gardens will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in the City of Hialeah Gardens offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Hialeah Gardens, should contact the ADA Coordinator (please include the City’s ADA Coordinator’s information here: phone, email and physical address) as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the City of Hialeah Gardens to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Hialeah Gardens is not accessible to persons with disabilities should be directed to the ADA Coordinator (see contact information above).

The City of Hialeah Gardens will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.”


Code of Federal Regulations, C.F.R. 35.107 directs all public entities that employ fifty (50) or more persons to designate at least one employee to coordinate its efforts and carry out its responsibilities under this part, including any investigation of any complaint communicated to it alleging its noncompliance with this part or alleging any actions that would be prohibited by this part. It also directs for the public entity to adopt and publish grievance procedures providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by this part.

The following member of the City of Hialeah Gardens has been appointed as A.D.A. Coordinator to act in such capacity as authorized and described in this Regulation, including receipt of allegations of any action that would be prohibited by this Regulation:

Aida Martinez-Ruiz, Assistant City Attorney
10001 NW 87 Avenue Hialeah Gardens, FL 33016
(305) 558-4114 Ext. 215


The City of Hialeah Gardens operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Hialeah Gardens.

Learn about the City's Title VI Policy and Grievance Procedures